Customer Policies and Procedures


  • We encourage a relaxing environment… please put your phone on silent, keep your voice low and bear in mind that other guests may be in a peaceful ‘quiet’ treatment.
  • Please come to your appointment alone. We are small salon, and not have the space for extra guests.
  • As much as we love little cherubs, please arrange your appointment around childcare. For insurance reasons we are unable to accommodate children under 12 years old in the salon.
  • Please arrive on time for your appointment. We may not have the capacity for you to wait if you are early.
  • If you arrive late, we may have to reduce your treatment time accordingly.
  • Medications and health conditions – if you are taking any medication orally or topically, or undergoing any invasive treatments, please let us know. Even if we see you regularly, it’s super important that we always know to avoid and nasty reactions.
  • If you’re poorly, please rearrange your appointment to avoid spreading those nasty bugs.


  • To make an appointment with us at Lilly’s please use our online booking system, call us on 02392178475 or pop by in salon.
  • All appointments require a 50% deposit to secure your appointment. This can be paid in cash when in salon, by card over or via our online booking system.
  • Please provide us with a mobile number and/or e-mail address to receive your booking confirmation, and appointment reminders.


  • We require completion of a full consultation relevant to treatment. You must accurately declare all relevant information to the best of your knowledge.


  • We encourage a relaxing environment, therefore please do not bring children with you to your appointment.
  • We cannot treat anyone under the age of 12 years old.


  • You must be over 18 years old to receive Micropigmentation (cosmetic tattoo) treatments.
  • You must be over 18 years old to receive IPL/Laser treatments.
  • You must be over 16 years old to receive any lash and brow treatments (tint, henna, lash lift, lash extensions, brow lamination).
  • You must be over 16 years old to receive massage treatments.
  • We cannot treat anyone under the age of 12 years old.
  • Older children 12 – 15 years old must have a parent/guardian present.


  • A 50% deposit on any treatment booked is required when booking an appointment(s) via our online booking system, by telephone or by cash/card in salon.
  • Deposits made are deducted from the full cost of treatments booked.
  • Deposits for appointments cancelled outside the ‘cancellation fee’ period will automatically convert to credit on your account, which can be used as payment/deposit for future appointments. Please call us on 02392179475 to arrange.
  • Appointments cancelled with less than 24 hours’ notice or late arrivals for appointments that cannot be performed (at our discretion) will forfeit deposit paid.
  • Refunded deposits for cancelled appointments will incur a £5 processing charge.


  • In the event of late arrival, it is our discretion to determine whether an appointment is marked as a ‘no-show’ or a reduction in time/service will be offered to accommodate. Payment for the original treatment booked will be required in full.


  • Where an appointment has been missed will be treated as a ‘no show’ requiring payment for the treatment booked in full. The deposit will be forfeited, and remaining balance may paid requested. Credit/debit card details provided will be charged.
  • Reoccurring no shows will be recorded on their client record card and require full payment.
  • It is at our discretion to refuse future appointments.


  • No cancellations or changes allowed within 24 hours of the appointment.
  • Any cancellations or changes must be done by either calling the salon on 02392179475 or replying to SMS reminders.
  • Appointments cancelled with less than 24 hours’ notice will forfeit deposit paid
  • Deposits for appointments cancelled or changed with more than 24 hours’ notice will automatically convert to credit on your account, which can be used as payment/deposit for future appointments. Please call us on 02392179475 to arrange.
  • Refunded deposits for cancelled appointments will incur a £5 processing charge.
  • Cancellation policy terms are stated when booking online and on our website.


  • Late arrivals may be offered a reduced or refusal of service.
  • Any medical/health conditions contra-indicated for treatment will be refused and/or offered a suitable alternative where possible.
  • Those under 16 without parental/guardian consent will be refused treatment. We cannot treat anyone under the age of 12.
  • We are unable to perform a treatment if anyone is under the influence of alcohol or drugs.
  • Aggressive or rude behaviour will not be tolerated, therefore will be asked to leave the premises.
  • We provide professional treatments and will not tolerate unreasonable/unprofessional requests.
  • Anyone with a previous history of unacceptable behaviour, missed appointments, non-payment will be refused service and ask to vacate the premises.


  • For the purposes of these Terms and Conditions, ‘The Promoter’ refers to Lilly’s Laser & Skin Ltd whose Instagram handle is @Lillys_Gosport. The ‘Prize’ refers to a treatment chosen at our discretion. One winner will be notified via a registered email address, detailing full conditions of the prize.
  • By entering the competition you agree to be bound by these terms and conditions. All entries must be received by 2359hrs on the last day of the month. One (1) winner in Great Britain (excluding Northern Ireland) will be selected at random by The Promoter on the first working day of the subsequent month, and the winner will be notified on or after this date.
  • The Promotors competitions with entry via website, Instagram and/or Facebook are open only to residents of Great Britain (excluding Northern Ireland). One (1) winner will be chosen at random from all entrants and across all platforms.
  • No purchase necessary. Winners will not be required to pay to enter the competition.
  • Entrants must be over 18 years old on the date of their entry.
  • Employees of The Promoter are not eligible to enter.
  • Instagram or Facebook are not in any way affiliated or involved in any competition.
  • Only one entry per person per competition will be accepted. In some cases, as stated, only new subscribers will be accepted.
  • Each entrant shall enter the competition once via our website by entering their name and email address. Multiple entries and unsubscribing will be void.
  • Where applicable, each entrant shall enter the competition once via Instagram by tagging another Instagram user in the comments of the specified post by @YourInstagramHandle and following this Instagram profile.
  • The Prize will be awarded to a randomly selected winner who has entered on on website, Instagram and/or Facebook using a random name generator. The Promoter will not be held liable if the named prize becomes unavailable or cannot be fulfilled.
  • The Promoter will not be help liable for any failure of receipt of entries. The Promoter takes no responsibility for any entries which are lost, delayed, illegible, corrupted, damaged, incomplete or otherwise invalid.
  • To the extent permitted by applicable law, The Promoter’s liability under or in connection with the competition or these terms and conditions shall be limited to the cost price of the Prize in question.
  • To the extent permitted by applicable law, The Promoter shall not be liable under or in connection with these terms and conditions, the competition or any Prize for any indirect, special or consequential cost, expense, loss or damage suffered by a participant even if such cost, expense, loss or damage was reasonably foreseeable or might reasonably have been contemplated by the participant and the promoter and whether arising from breach of contract, tort, negligence, breach of statutory duty or otherwise.
  • Prizes are non-negotiable, non-transferable and non-refundable. No cash alternative is available. Where a Prize becomes unavailable for any reason, the promoter reserves the right to substitute that prize for a prize of equal or higher value.
  • The name, address, email address and phone number of the winner must be provided to The Promoter if requested and will be used to enable fulfilment of the Prize.​
  • In the event of unforeseen circumstances beyond The Promoter’s reasonable control, the promoter reserves the right to cancel, terminate, modify or suspend the competition or these terms and conditions, either in whole or in part, with or without notice.
  • The Promoter’s decision is final. No correspondence will be entered into.
  • The winner of website entries will be notified via their registered email address. Social media winner’s name and social media username may be posted on the social media profiles of The Promotor after the winner has been selected.


Please email any concerns to INFO@LILLYSBEAUTY.CO.UK or write to us; Lilly’s Laser & Skin Ltd, 95b Bury Road, Gosport, Hampshire, PO12 3PR.


Please read carefully. Set out below are the terms and conditions on which Lilly’s Laser & Skin Ltd provides services and products to its clients. Please ensure that you have read and fully understood our terms and conditions and privacy policy prior to booking a consultation or purchasing a treatment or product from us. Using our site, booking a consultation, booking a treatment, making a payment or placing an order with us indicates your acceptance of our terms and conditions and privacy policy. If booking a treatment you will also have accepted the terms and conditions set out in our fully informed consent form, before proceeding with the treatment. is a website (“the Site”) owned and operated by Lilly’s Laser & Skin Ltd (“us”, “our” or “we”).

The following constitutes a legal agreement between a buyer (“you”) and us to our website services and products, the terms of which are set out below. You must be at least 18 years of age to agree to and enter into this Agreement on your behalf and to register for use of this Site. By checking the box indicating your acceptance of this Agreement, you represent that (i) you have read, understood, and agree to be bound by this Agreement and (ii) you are at least 16 years old when entering into this Agreement for yourself. Each registration is for a single user only. We do not permit you to share your username with any other person or with multiple users on a network. If you do not agree to (or cannot comply with) any of these terms and conditions, do not check the acceptance box and do not attempt to access the Site.

Our Site is established to enable you to choose and purchase products from our Site (“Products) that we offer for sale online. We do not offer any medical advice about your use of the same. If you are concerned about such use, you should discuss the matter with your doctor or personal skin care adviser before using any Product.

Accessing our site

Agreement – By accessing this website you agree to the terms and conditions herein which will take effect on your first use of the website and that it will apply to all persons accessing this website from your computer. You agree that you are obligated to review these terms and conditions regularly for any changes and that you agree to be bound by those changes. Access to our Site is permitted temporarily, and we reserve the right to withdraw or amend the service we provide on our Site without notice (see below). We will not be liable if for any reason our Site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our Site, or our entire Site, to users who have registered with us.

Appointments and cancellations

If you are unable to attend your appointment, please contact us immediately. We will need to know that you wish to cancel 24 hours before your appointment is due. Failure to cancel or rearrange before the 24 hours, will result in the loss of the treatment and/or deposit paid. We hold a strict 24 hour cancellation policy. We require 24 hours salon working days, notice. Failure to cancel or rearrange before the required 24 hours will result in the loss of the treatment and/or deposit being redeemed. You may also be required to pay for all future treatments in advance.

Payments and refunds

You have 24 hours to cancel the service, beginning at the time you make a payment (assuming you have not yet undergone a test patch or a treatment or been given/taken a skin care product, in which case you forfeit your right to cancel). If you have already undergone your test patch or treatment or have received products or offers, then your right to cancel ends on the said day. On the rare occasion you are found unsuitable (for any reason) there will be a fee for the test patch (where applicable this will be deducted from any deposit/payment made). Any products or homecare products that are given or taken out of the salon, with any treatments already taken will have to be paid for at their full current price and any complimentary free treatments included in the offer will be void (if for any reason the remaining treatments are cancelled). I understand that any deposit or payment made is strictly non-refundable, if I wish to discontinue treatment, whether I have started my treatment course or not. I understand treatments paid for but not completed, will expire exactly 12 months after the date of original purchase. Notwithstanding the above, if on the rare occasion, you are offered a refund as a gesture of goodwill, this will be made on the understanding it is without any recourse and your acceptance of reimbursement on these terms.

Please arrive on time for your appointment, and complete any forms requested before your visit. Late arrival may result in reduced treatment time or forfeiting of the appointment. Lilly’s Laser & Skin Ltd will endeavour to ensure that your appointment runs on time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance as soon as possible.

Before your appointment, we will inform you of any preparation required in advance of your treatment. Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.

Treatments expire 12 months after your course purchase date. When booking a treatment appointment, you must inform us if it has been 6 months or more since your last treatment appointment. We may also ask you to provide proof of purchase/payment made. If you book a treatment without informing us of the time-lapse you may not be treated until the notes pointed out above and below, have been completed. Nevertheless, if 6 months have lapsed since your last treatment you will be asked to fill in a fresh medical history form and if applicable have a new test patch and of course wait the required 24 hours before you may continue with your treatments. We apologise for any inconvenience this may cause but this is due to health and safety protocols.

No children under the age of 16 years may attend your appointment at the salon at any time.

By signing the Fully Informed Consent Form, you acknowledge that you have carefully read, understood, and agree to be bound by the agreement as per the Informed Consent Form you have signed and indicate your acceptance of Lilly’s Laser & Skin Ltd Terms & Conditions and Privacy Policy which are available on a link on the It is your responsibility to ensure you read the Fully Informed Consent Form carefully and let us know if you have any queries before you sign this as this shows you understand and agree to all the terms and conditions noted on the said Fully Informed Consent Form.


There is a consultation booking fee, which is redeemed against the cost of your first treatment of charge. If we are unable to treat you, it may last less than 15 minutes. This is at our discretion and decided on a case-by-case basis due to the differences in the skin. Sometimes clients are refused procedures due to the possibility of marginal or no improvement, or their unrealistic expectations.


All treatment procedures carry some level of risk, and results may vary from person to person and therefore cannot be guaranteed. You should be fully aware of and understand the potential risks and side effects of the treatments which are rare and include but are not exclusive of allergic reactions, skin sensitivity, skin irritation, skin breakout, erythema, redness, and hyperpigmentation. In addition, the occurrence of such side effects is highly likely in the event of sun exposure, use of unsuitable skin care products, incorrect home care, poor personal hygiene and/or other possible unknown reasons. You will be advised during the treatments to follow the before and after home-care instructions given. You will understand that despite having a test patch (where required), there is still a possibility that you may have an adverse reaction or side effect from any one of the treatments during the treatments. Therefore, the consultants reserve the right to discontinue treatment at any time if you are found to be unsuitable for treatment at any time, in their professional opinion.


We pride ourselves in delivering outstanding professional customer service to all our clients. We treat all our clients with the utmost care, compassion and respect, however, there may be times when you have a concern or complaint.

The most effective way to resolve any concern is to follow our company Complaints Procedure. Start by letting the Salon Manager or Practitioner know immediately after the service or treatment that you have received whilst still at the salon, where you will receive further information and aftercare. They will listen to your concerns and aim to resolve your complaint efficiently and effectively. If you require assistance with making your complaint, we will be pleased to help and support you through the process.

If your complaint is regarding a treatment, you may be asked to attend the salon for an assessment. Once this has taken place you will receive further information and aftercare and how to proceed in person, by telephone or by email. If you are unable to visit us, we will offer you advice and aftercare via telephone. We will always aim to resolve your complaint efficiently after we receive it. The complaint will be investigated by the Salon Manager and in the meantime, you will receive an acknowledgement of your complaint within 2 working days of us receiving your formal email to the salon email: or received by post to the salon address: Lilly’s Laser & Skin Ltd, 95B Bury Road, Gosport, Hampshire, PO12 3PR.

If you have sent us a formal complaint via email or post to the above email and/or post address, this will be acknowledged within 2 working days after receipt after which the Salon Manager may contact you and then provide you with a full written response no later than 28 working days beginning on the day after receipt of the email/letter.


Lilly’s Laser & Skin Ltd will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect, or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

It is the client’s responsibility to ensure that he/she/they/them provide Lilly’s Laser & Skin Ltd with all relevant medical details before each treatment. Lilly’s Laser & Skin Ltd will not be liable for any damage that occurs because the client failed to disclose such details.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Lilly’s Laser & Skin Ltd regarding the home care of a treated area.

Treatment records are the property of Lilly’s Laser & Skin Ltd. However, you may request a copy of your treatment records and there is a flat administration fee for this of £50 (for each time requested). You will have to provide the request in writing/email, and you will also have to provide proof of your signed consent. Once this has been acknowledged in writing, we should provide a copy of your treatment records usually within 4 weeks. We can provide a copy in the post or via email. Lilly’s Laser & Skin Ltd will not be liable in any way if the copies are lost or accessed by others once released/handed over/posted/emailed as per your choice either verbally or in writing to us.


GPDR laws and client privacy concerns and confidentiality, we will request consent for photographs to be taken, stored, and used for marketing purposes.


Unless mentioned otherwise, all the offers of products proposed on the Site are limited to

Before placing an order, the Customer may check the main features of any product or products they wish to order, by consulting the Site.

Our website service permits you to purchase our Products made available to you on this Site. These purchases can be made and are permitted strictly according to the terms and conditions set out below. Purchase offers, including special promotions, are valid for as long as they are visible on the Site. Please note that special offers are subject to stock availability.

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that we have accepted your order together with an invoice.

Your purchase order cannot be accepted until payment in full for the Products ordered has been received by us at which time a legally binding agreement on the terms set out herein will become effective.

You may purchase products on the Site only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale and you accept our General Terms and Conditions of Sale. WE RESERVE THE RIGHT TO REFUSE ORDERS FOR ANY REASON WITHOUT EXPLANATION.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not for any reason, authorise payment to us, whether in advance or subsequent payment, or alerts us to a ‘warning that this transaction has been identified as potentially high risk’, we will not be liable for any delay or non-delivery.

All purchases are subject to bank authorisation before processing. Only authorised purchases may be processed and delivered. We may at our discretion on occasions ask you to pay by bank transfer. In which case we will refund any card payments that may have been put through, FOR ANY REASON WITHOUT EXPLANATION. We will not be liable for any delay even in instances where Next Day Special Delivery had been arranged or paid for.

Prices and payments

The price to be paid by you for any Products will be as quoted on our Site except in cases of error. Our prices are inclusive of VAT.

Availability & delivery

We will endeavour to deliver your order within a reasonable delivery period unless there are exceptional circumstances or stock issues.

We do not accept liability for delayed or non-delivery of products. It is your responsibility to ensure you provide the full address and a trusted and secure delivery address, or if you provide an alternative address or instructions, including a note to leave the parcel in a different secure or non-secure place, this is your accountability and liability. We do not accept liability for any items that are lost in transit where we can provide proof of postage to an address you have provided. We are unable to follow individual instructions and ask that someone be available at the address you provide to take in the delivery. We do not accept any liability whatsoever for delayed delivery caused by any third parties.

Upon delivery of the Products to you, we will also provide you with sufficient details to enable you to a) exercise your right of cancellation; and b) address any intended cancellation or complaints to the correct place.

Royal Mail – Delivery times are seeing some delays. Please bear with us at this unprecedented time. Once your order has been posted it will be in the Royal Mail system and cannot be cancelled or retrieved from our end.

Returns policy

If you would like to return any Product bought from us, from our website or our salon we will be happy to refund or exchange it provided that the Product together with its packaging is in fully re-saleable condition and has not been opened or tampered with in any way. Returns must be made within 14 days of delivery to you and in original, undamaged, and unopened packaging. We will not refund postage and it is your responsibility to arrange and pay for the return of any Product. This does not affect your statutory rights.

All returns should be sent via Recorded Delivery, as we cannot be responsible for any items that are lost in transit. You must retain proof of postage and proof of delivery signed for.

Returns address: Lilly’s Laser & Skin Ltd, 95B Bury Road, Gosport, Hampshire, PO12 3PR

If your order arrives and the products are not those you ordered, the order is incomplete or any Product is in a damaged condition when you receive it, please notify us immediately by email:

Gift Vouchers

Gift Vouchers can only be redeemed at Lilly’s Laser & Skin Ltd and online (subject to website terms and conditions). They may be exchanged for treatments or products. Gift Vouchers are only valid and will only work with the specific code noted on the card. The purchase of gift vouchers online is excluded from any online offers.

Special offers do not apply to the purchase of gift vouchers. Gift vouchers expire on the date marked on the gift voucher. Gift vouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable.

Gift vouchers should be protected and treated as cash in terms of security. Lilly’s Laser & Skin Ltd will not accept liability for lost, stolen or damaged gift vouchers. Gift vouchers cannot be replaced if lost, stolen or damaged. Lilly’s Laser & Skin Ltd reserve the right to refuse gift vouchers that appear to be tampered with in any way. Gift vouchers cannot be returned or refunded, except under your legal rights.

Lilly’s Laser & Skin Ltd reserves the right to amend the terms and conditions of gift vouchers at any time, without notice and to take appropriate action including cancellation if, at its discretion, it deems such necessary action to notify of the withdrawal of the service or in the event of circumstances beyond its control. Gift Vouchers can only be issued by Lilly’s Laser & Skin Ltd.

Special Offers

Discount codes cannot be used in conjunction with any other special promotions. Cash alternatives, refunds or exchanges cannot be accepted on special offers, promotions, discounts on so on.

Lilly’s Laser & Skin Ltd has the right to cancel/end this promotion at any time. However, this does not de-validate vouchers given before the date of cancellation/end of promotion.

Varied terms

We have the right to revise and amend these Terms and Conditions from time to time, for example, to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

You will be subject to the policies and Terms and Conditions in force at the time that you have treatments or order products from us unless any change to those policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to treatments and orders previously paid/placed by you), or if we notify you of the change to those policies or these Terms and Conditions before we charge you/send you the invoice (in which case we have the right to assume that you have accepted the change to the Terms and Conditions).

Your agreements

It is your responsibility to provide accurate personal information (“Personal Data”) and to update your Data as necessary to keep it accurate.

It is your responsibility to ensure that your email address is current otherwise certain functions of the Site will not be available to you. We will only use your Data under the Data Protection Act 1998 and our Privacy Policy.

You will not allow others to use your username and you will notify us immediately of any unauthorised use of your username. We shall not be responsible for any losses arising out of the unauthorised use of your username and you agree to indemnify and hold us harmless, for any improper, unauthorised, or illegal uses of the same.

We shall be entitled to withdraw from any purchase order made by you if the Product is inaccurately described on the Site or where obvious errors have been made.

Whilst we will utilise anti-virus protections, you should ensure that any use you make of our Site is free of any virus, Trojan horse, worm, or any other items of a destructive nature. You will not hold us responsible for any damages that result from you accessing the Site (including any software or systems you use to access the Site).

You will not attempt to permit or encourage others to attempt to copy or make use of any intellectual property appearing on our Site for any commercial use or in any manner which would constitute an infringement of our copyright.

System requirements

The computer, internet access and system operated by you and your ability to use the same may affect your ability to purchase any Products from our Site. You acknowledge and agree that any system requirements necessary to preview, and /or view and/or purchase any Products from our Site are your responsibility.

Misuse of the site

We reserve the right to suspend or terminate your access to the Site or parts of it if in our sole discretion, we believe you are in breach of any provision of this Agreement. If your access has been suspended or terminated, you will not be permitted to re-register or to re-access the Site without our prior consent.

You will only use the Site for the purposes referred to in this Agreement and not access the Site or use information gathered from it to send unsolicited e-mails.


You agree to indemnify and hold harmless us, our directors, employees and consultants from and against any claims, losses, demands, causes of action and judgments (including solicitors’ or attorneys’ fees and court costs) arising from or concerning any breach by you of this Agreement and/or these Terms and Conditions for your use of the Site and you agree to reimburse us on demand for any losses, costs or expenses we incur as a result thereof.


You may not assign this Agreement.

We may assign our rights under this Agreement in whole or in part.


We may require you to change your username or any other information which permits you access to purchase Products from the Site.

We have the right to withdraw any Product from the Site for any reason without notice to you and you agree that we will not be responsible for any loss, damage, or cost because of such unavailability.

Our liability for losses you suffer due to us breaking this agreement is strictly limited to the purchase price of the product or treatment you purchased.

We will not be liable for errors or omissions on the Site nor for loss or damage suffered by you because of any unavailability of the Site or by any use by you or reliance placed on the Site or its contents including any damage caused to your computer or otherwise howsoever, or any direct, indirect, or consequential loss or loss of data.

We shall not be liable to you for the failure of any equipment, data processing system or transmission link and will not be liable to you because of any downtime which may occur upon the Site.

The Site is provided “as is” and you acknowledge that despite our reasonable endeavours the Site may contain bugs, errors, and other problems (including, but not by way of limitation) infection by viruses (despite anti-virus protections which may be incorporated) or anything else which may cause contamination or destruction of any sort that may cause system failures. Notwithstanding, we will use all reasonable endeavours to correct any errors and omissions as quickly as practicable after being notified via email. Our contact details are on our website.

We shall not be responsible to you for damages or otherwise in respect of any error made to any listing of or reference to Products.

We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently the Site (or any part thereof) without notice to you and without any liability to you or any third party.

We reserve the right to deactivate your account if it has not been active for 12 months or more and to remove it from the database if no communication has been received from you for a further 3 months after deactivation has occurred.

Links to third-party websites on the Site are provided solely for your convenience. If you use these links, you leave the Site. We have not reviewed all these third-party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, any material found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked to the Site, you do so entirely at your own risk.

You may not include a link to our Site, or display the contents of our Site, surrounded, framed, or otherwise surrounded by content not originating from us without our consent. Any unauthorized framing of or linking to the Site will be investigated, and appropriate legal action will be taken, including without limitation, civil, criminal, and injunctive redress and may result in the termination of this Agreement or other remedies as set out in this Agreement.

This website may contain hot legal links or other references to other websites (together, the “Linked Sites”). We have no responsibility for the content, products, services, advertising, code, or other materials that you may access via any Linked Sites. legal links to Linked Sites do not constitute an endorsement or sponsorship by Lilly’s Laser & Skin Ltd or its affiliates of whatever you may find on Linked Sites or via their use, howsoever accessed or perceived. If you visit any linked site, you may be subject to the terms of use, privacy policies and other use documentation of those Linked Sites. The use of Linked Sites may be subject to laws and regulations inapplicable to this website in whole or part. You should investigate thoroughly the legal documentation posted on any Linked Sites before using it.

If you wish to link from any other website to this website, you must first obtain our prior written consent, which may subsequently be withdrawn by us at any time and for any reason. Your link must open in a new browser window or tab and link to the full version of the website. You are not permitted to use any linking method by which content on this website may be displaced on another website (a practice sometimes referred to as “in-line” linking). You may not link from any other website to this website in any manner such that this website, or any page of it, is “framed”, by any third-party material. You may not use any meta tags or any other “hidden text” utilizing any Laser Treatment Salon trademark or other intellectual property without the express written consent of Lilly’s Laser & Skin Ltd. Any unauthorised use automatically terminates the permission to link granted by Lilly’s Laser & Skin Ltd.

It is the responsibility of advertisers and sponsors on this Site to ensure that any content submitted by them for inclusion on the Site complies with applicable laws and regulations and we shall not be responsible for or liable to any extent for any error or inaccuracy which may appear in such content.

Intellectual property rights

Lilly’s logo mark and L logo mark are all trademarks of Lilly’s Laser & Skin Ltd.

All intellectual property content on the Site including, without limitation trademarks, button icons, logos, graphics, and images is owned by us and is protected by International Copyright laws and your use of them is governed by this Agreement, certain end-user licence agreements, and applicable law. You will infringe our rights if you copy or reproduce any part of the Site save for:

I. a temporary copy of any part of the Site which is automatically made or retained by your browser as you browse the Site; or

II. you print out any pages from the Site as a record of any Products you have purchased from it; or

III. you print out a copy of the Terms and Conditions which we would request you to do; or

IV. your personal use provided that:

(a) no documents or related graphics on the Site are modified in any way.

(b) no graphics on the Site are used separately from the corresponding text; and

(c) the Company’s copyright and trademark notices and this permission notice appear in all copies.

V. Other than for the above four exceptions you must not copy the intellectual property in question for any purpose.

For this Clause “copy” and “copying” shall include non-literal copying as well as the copying of the structure and form of the Site and any elements within it.

Under the legislation governing the ownership of literary and artistic rights, or other similar rights, this Site and all the elements, brands, drawings, models, photographs, texts, illustrations, logos, and sequences whether animated or not and with or without sound, graphics, etc., to be found in this site, together with their compilation, are the exclusive property of the Vendor, as it does not grant any license or any entitlement other than that of consulting the Site. Any use or reproduction, in whole or in part, of these elements is authorized exclusively for information purposes only for personal and private use, with any reproduction and any use of copies made for other purposes expressly prohibited. Neither the Site (in whole or in part), nor its content or brands may be used, reproduced, duplicated, sold, resold, made accessible, modified, or exploited in any other way, in whole or in part, for any purpose whatsoever, without prior, written authorization from the Vendor.

Any other use constitutes infringement.


Lilly’s Laser & Skin Ltd maintains this website to provide general information, education and communication about its treatments and products.

The information on this website should not be construed as specific medical advice or recommendation. Lilly’s Laser & Skin Ltd do not guarantee that the information contained on this website is accurate or complete and does not endorse opinions that may be presented on it. The information is subject to change from time to time without notice. Lilly’s Laser & Skin Ltd is not responsible for any actions resulting from the use of this information either by professionals or other persons.

Information contained on this website is not a substitute for a consultation and physical examination by a trained professional. Only discussion of your individual needs with one of our staff will determine the best method of treatment for you.

All information contained within Lilly’s Laser & Skin Ltd website is the copyrighted property of Lilly’s Laser & Skin Ltd. Reproduction, redistribution, or modification of the information for any purpose is prohibited without the express written permission of Lilly’s Laser & Skin Ltd.

Although Lilly’s Laser & Skin Ltd undertakes reasonable efforts to keep the information contained in its web pages accurate, Lilly’s Laser & Skin Ltd does not warrant the accuracy completeness, timeliness, merchantability, or fitness for a particular purpose of the information contained in this web site. In no event shall Lilly’s Laser & Skin Ltd be liable to you or anyone else for any decision made or action taken by you in reliance on such information.

Lilly’s Laser & Skin Ltd will not be responsible for any information found on linked websites or their associated links. The links are provided for the convenience of the reader and not as an endorsement of their contents.

The information provided by our clients is not independently verified by Lilly’s Laser & Skin Ltd. The views expressed and materials presented represent the personal views of individual clients and do not represent the opinion of Lilly’s Laser & Skin Ltd.

Lilly’s Laser & Skin Ltd assumes no responsibility for the content of individual member web pages. The photographs and testimonials on this website are not intended to represent the results that every client can expect. Due to many different factors results can vary greatly from client to client and as such results are individual and therefore cannot be guaranteed.

You understand and agree that your use of the Site is at your own sole risk. The Site is provided “as is” and without warranty by us, and, to the maximum extent allowed by applicable law, we expressly disclaim all warranties, express or implied including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and any warranty of non-infringement. We do not warrant, guarantee, or make any representations regarding the use or the results of the use of the Site concerning performance, accuracy, reliability, security capability or otherwise. You will not hold us responsible for any damages that result from you accessing (including any software or systems you use to access) the website service or using the Site including, but not limited to, infection by virus, damage to any computer, software or systems or portable devices you use to access the same. No oral or written information or advice given by any person shall create a warranty or a representation from us.

We make no warranty that any device or software you use will be compatible with this Site. It is your sole responsibility to ensure that your system(s) will function correctly with this Site.

Under no circumstances shall we be liable for any unauthorised use of the Site or the Products.

Under no circumstances shall we be liable to you for any direct, indirect, consequential, incidental, or special damages arising out of your use of or inability to use the Site, even if we have been advised of the possibility of such damages. To the extent that in a particular circumstance, any disclaimer or limitation on damages or liability set out in this Agreement is prohibited by any applicable law, then, instead of the provisions hereof in such particular circumstance, we shall be entitled to the maximum disclaimers and/or limitations on damages and liability available at law or in equity by such applicable law and in no event shall such damages or liability exceed ten pounds (10).


You are solely responsible for any content you upload, publish, or share with other users on the Website (User Content), and we accept no responsibility concerning the same.

You agree that we are under no obligation to pre-screen or control User Content that is made available on the Website and as such we do not guarantee the suitability, accuracy, or quality of such content.

However, we may take such action as we deem appropriate to deal with the posting of unsuitable User Content, including suspending or cancelling your account, restricting your access to the Website, or commencing legal proceedings against you.

Ownership of your User Content, and any intellectual property and proprietary rights in your User Content remains with you. However, by uploading, publishing, displaying, posting, or transmitting User Content on the Website, you hereby grant us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate, and distribute such material in any media, together with the right to sub-licence such rights.

You must not use the Website in any way that causes or may cause, damage to the Website or impairment of the availability or accessibility of the Website.

You must not use the Website in any way which is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.

You must not use the Website for any purposes related to marketing without our express written consent.

You must not use the Website to copy, publish or send mass mailings or spam.

You must not use the Website to copy, publish or send material which is illegal or unlawful, or material which could give rise to legal action under English and other applicable law. All material you copy, publish, or send via the Website must not be defamatory, obscene, indecent, hateful, discriminatory or inflammatory; such material must not infringe any person’s intellectual property rights or rights of confidence, impinge upon any person’s privacy, or constitute an incitement to commit a crime; further, the material must not be misleading, deceptive, sexually explicit, threatening, abusive, harassing or menacing.

You agree to indemnify us, our officers, employees, or licensors in respect of any loss that we or they may suffer as a result, directly or indirectly, of any breach by you of any provision of this section titled Customer Testimonials.

Third-party rights

This Agreement is only for the benefit of you and us and no other person can claim a benefit from this agreement under the Contracts (Rights of Third Parties) Act 1999 which Act shall not apply to this Agreement.

Law and legal notices

This Agreement and any other terms or documents referred to herein represent your entire agreement with us concerning your use of this Site. If any part of this Agreement is held invalid or unenforceable, that portion shall be construed in a manner consistent with the applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. English Law governs this Agreement and your use of the Site, and you expressly agree that the English courts shall have exclusive jurisdiction over any claim or dispute between us or relating in any way to your account or your use of this Site.


You acknowledge that we may change the terms of this Agreement by posting a new Agreement on the Site. You acknowledge that it is your responsibility to check the Site regularly to ascertain if changes have been made and your continued use of the Site after such a change will constitute your acceptance of the changes.

By clicking the accept button you acknowledge that you have read, understood and agree to be bound by the Terms and Conditions of this Agreement and our Privacy Policy both of which are available from page.

Lilly’s Laser & Skin Ltd is incorporated in England and Wales. Registered address: 95B Bury Road, Gosport, Hampshire, PO12 3PR. Registered number: 14856256.